Let’s face it, refunds happen.

They happen for a variety of reasons. Every youth sports organization has needed to refund a credit card payment back to the parent at some point. It’s usually a lengthy process involving several steps and cutting checks back to parents.

We are excited to announce a brand new enhancement which makes it easy to refund credit card payments directly to the user’s card. You asked for it, we listened!

This has been one of our most popular requests from our partners and we are happy to report it’s now live!

You now have the flexibility to handle your refund situations quickly and with ease. It’s one more thing off your plate during an often hectic time of the year. Parents will rejoice too now that you can provide more clarity around the status of their transaction.

If you’re a treasurer or registrar tasked with managing orders from within our platform then this is a big win. Our mission is to help sports organizations spend more time inspiring kids, rather than buried in paperwork. Administrators can look forward to spending less time dealing with refunds.

We’ve created a quick tutorial that will show you how to start issuing refunds without contacting support.

This enhancement came as a result of the amazing feedback we receive from our partners. We’re always working to improve your experience and love to hear your ideas.

If you have questions, contact our friendly support team at [email protected] or 866-258-3303.

How-to: Issue Refunds via Credit Cards

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